Genesys Cloud Archive - July 2025
List of the Genesys Cloud release notes published in July 2025.
July 7, 2025
Productivité des employés
- Panneaux multi contextuels
- Call forwarding enhancements with group search functionality
Gestion des comptes
- Audit SAML authentications
- Increased SSO integrations allowance per identity provider
Engagement des clients
- Messenger individual application provisioning and configuration redesign
- WhatsApp’s per message pricing update
Implication du personnel
- Policy-based station-side call recording
- Evaluation data access via consolidated reporting views
- Extended workforce management time-off submission window and management unit fixed date settings
Arrêts de prise en charge
- Deprecation: Removal of Webhooks integration for chat notification
