Genesys Cloud Archive - April 2025
List of the Genesys Cloud release notes published in April 2025.
April 7, 2025
Engagement des clients
- 2024 Genesys CIDR expansion et notification des exigences en matière de pare-feu
- Next Contact Avoidance (NCA) in predictive routing
Productivité des employés
- Panneaux multi contextuels
- Amélioration de l'expérience de configuration de l'Agent Copilot
Gestion des comptes
- Division assignment for external contacts and external organizations
Données, analyses et rapports
- Save static interaction lists in Content Search
- Dedicated API endpoints for schema metadata retrieval
Plateforme ouverte
- Phone book support in the Omni-Channel widget for CX Cloud
- Genesys Cloud Voice numbers in Latvia, Lithuania, and Slovakia
- Configurable timeout for data actions
Implication du personnel
- Enable audio selection with screen recordings in playback
